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If you need to return merchandise, please follow the directions on the Merchandise Return Form
printed on the back of your packing slip. Please indicate what items you are returning,
the reason for the return and what action you would like us to take. Use the pre-printed label
on your packing slip and send your return via UPS, Fedex or Insured USPS Mail to: |
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A World of Pets
Attn: Customer Returns
538 86 Street
Brooklyn, NY 11209 |
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Drop-shipped items (which are noted on the packing list) must be returned directly to
the manufacturer, so please email us at returns@aworldofpets.com
or call 1-718-238-7387 for a return authorization number and instructions. |
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Restrictions: We regret that personalized items, books and videos cannot
be returned unless there is a defect in workmanship. Pets cannot be returned as well.
Please see our policy on pets. |
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All shipments are fully insured, and damaged merchandise will be replaced promptly.
If a package appears to be damaged at the time of delivery, you have the right to
refuse it. Should damage occur in a UPS (or Fedex) shipment,
notify UPS immediately at 800-PICK-UPS (or notify Fedex immediately at 1.800.Go.FedEx)
and then contact A World of Pets at 1-718-238-7387 Monday through Saturday 10:00 am to 6:00 pm EST,
and Sunday 12:00 pm to 6:00 pm EST or
email us at returns@aworldofpets.com.
Do not dispose of original shipping cartons or the damaged merchandise,
as examination by UPS (or Fedex inspectors) may be necessary. If a Parcel Post package arrives damaged,
have a local postal clerk verify the damage, then notify us. In a Motor Freight truck shipment,
notfiy the carrier immediately and then contact A World of Pets. |
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